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The primary objective of the Direction, is the rationalization of the firm and its technological endowments, the same some that, to be able to remain on the market in competitive way and to fully satisfy the applications of the clients, is these explicit that implicit ones, it hocks him to face the same with methodologies to the state-of-the-art one, based on the know inside how, integrated both from techniques of organization and of rationalization of the service / produced offered, broadly had been testing already for varied years allowing to reach the Satisfaction Of the Client.
The firm to fully satisfy the applications of the Client hocks him to disburse a service / produced of quality aiming to excel in the production more and more.
The management of the service must be such to be furnished and to guarantee to the Client:
· A punctual and precise service
· You maximum professionalism
Continuous · Improvement, both of the service disbursed and of the structure
The objectives that the firm will always have to hold in consideration are:
1)
To aim to a maximum level of Satisfaction of the Client
2)
To contain to the least one the claims in the disbursement of the Service
3)
To aim to the maximum result in terms of results of the disbursed (I respect pre-arranged times, conformity of the disbursed service, conformity of the product) activities
In the records of Re-examination of the Direction, the politics will periodically be re-examined and where necessary this will be modified, they will be quantizzati the objectives above statements, possible objectives of detail you/they will be inserted, you/they can be besides suitable new objectives that the Direction holds profit to reach.
To the purpose to get the objectives the Direction it aims to:
1)
To rationalize the administrative, productive, logistic and inherent trials the disbursement of the service
2)
Development of the dependent human resource, both for the exploitation of the personal attitudes, and for the growth of professional knowledges finalized to the improvement of the efficiency of the service.
The Direction hocks him to disburse his/her own service in the respect of the in force legislation, to sustain and to the maintenance and the implementation of the System of Management is needed for the Quality according to the norm An ENs ISO 9001:2000.
The correct application than anticipated from the SGQ and particularly of the techniques of monitoraggio (Not Conformity, Corrective and Preventive Actions etc.) you/he/she must bring the firm to guarantee the continuous improvement of the effectiveness and efficiency of the same system.
DATE:15.04.2004
THE DIRECTION
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